Solar Outages

Starting March 1st until March 5th TrioVision customers may experience some interference with their cable networks. An here’s why…

☀What are Sun Outages?
TV customers may experience some degree of television interference due to sun outages, which are caused by a phenomenon known as “solar satellite interference.” These brief outages occur when the sun passes directly behind the satellites that transmit cable signals for any provider, not just TrioTel. When the sun is aligned with a transmitting satellite, solar radiation emitted by the sun disrupts the satellite’s signal and causes a brief signal outage.

☀What do Sun Outages do?
During the sun outage, customers may experience a pixelated picture, picture freezes, or audio distortions for a brief period of time. Fortunately, sun outages don’t impact internet or phone service.

☀What should customers do?
When your TV service is disrupted on these days and during this time, you’re likely experiencing a sun outage. You don’t have to do anything to restore your service but wait a few minutes for the event to end. Sounds like the perfect time to get yourself a snack.

If you have trouble with your TV service that lasts longer than a few minutes, call 605-425-2238.

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