Due to the safety of our staff and customers, our business office will be closed to the public (starting 3/19) until further notice. If you need immediate assistance, please call our office at 605-425-2238 or contact us through our website with the following link: https://www.triotel.net/contact-us/
TrioTel provides our customers with a service that you demand. It’s a responsibility we have taken very seriously since our inception. In response to the Coronavirus (COVID-19) outbreak it is our responsibility to assist and attempt to keep our team members, customers and communities as safe as possible. Because of this TrioTel is asking for your help in implementing temporary safety procedures in response to COVID-19.
If you are one of the customers that likes to stop in the office and drop off your payment, please be aware that TrioTel offers options for online payments on our website or you can call our office with your credit card number.
TrioTel will continue to provide excellent customer service with our friendly staff. We encourage you to please call or email us with your requests instead of visiting our office.
To help ensure the safety of you and our employees, our technicians are now taking extra steps before they enter customer homes and businesses.
- Technicians or a Customer Service Representative (CSR) will call first, before an installation or service/trouble call, to confirm the customer would like us to enter their home or business to perform the work.
- For their own personal safety, the technician will also ask if anyone in the household or business is or could be impacted by the virus.
- If the technician enters your home or business, the technician may wear protective gear for the safety of all.
TrioTel customer service representatives are ready to assist you over the phone at 605-425-2238 or toll free at 1-800-242-1925. We want to reassure you that we are still open for business to provide assistance.
We know how crucial your TrioTel services are for news, communication and entertainment, especially now! As the COVID-19 situation evolves, we will attempt to keep you informed as much as we can via email, social media (Facebook) and our website.