Payment Options

 

TrioTel accepts cash, check, Visa, Mastercard, Discover and American Express.

Pay by Mail

Mail your payment to:

TrioTel Communications, Inc.
PO Box 630
Salem, SD 57058

To ensure proper credit: please include the payment stub with your payment -or- write your account number on your check.

Pay by Phone

TrioTel accepts credit card and debit card payments over the phone. Give us a call at 605-425-2238 to make a payment.

Pay at the Business Office

Drop your payment off at our business office:

TrioTel Communications, Inc.
330 S Nebraska St
Salem, SD 57058

Monday – Friday
8:00-5:00

Pay Online

First time users will need to create an account. You will need your invoice number and the amount due from your most recent TrioTel invoice.

Bill Pay

From Bill Pay you will be able to:

  • View and Print Invoices.
  • Pay your Bill.*
  • Sign up for Auto Pay.
  • See your Payment History.
  • Sign up for E-Bill.

*Online payments made with debit cards may take 3-5 business days to appear in your bank account.

Sign up for the Automatic Payment Plan and Save $5*

Sign up for Auto Pay and your bill will automatically be paid from your checking or savings account.

Sign Up Online
Printable Form

*Enroll in the Automatic Payment Plan and receive a $5.00 credit on your account. Limit one credit per account.

Collection Policy

BILLING: Statements will be mailed to the subscriber within the first week of the month. Monthly charges will be billed one month in advance. Failure to receive a bill does not relieve the subscriber of the responsibility for payment. Employees are not allowed to accept payments outside the business office.

LATE PAYMENT: In the event that payment is not received in full by 12 noon on the 20th day of the same month in which service is rendered, a late charge of $2.00 minimum or 1 ½% of the outstanding balance will be assessed. A reminder notice will be mailed to the subscriber.

NON-PAYMENT: If the delinquent account is not paid by 12 noon on the 10th day of the month following the month in which service was rendered, all services will be suspended. For subscribers with dial tone, 911 and 611 (business office) will remain active. When the 10th falls on a Friday or a day the business office is closed, service will be suspended on the following business day.

RESTORAL: Any account that is suspended for non-payment will be assessed a $28.00 restoral fee. Service will be restored during regular business hours after the account balance and restoral fee have been paid in full.

NEW SUBSCRIBER: New subscribers will be required to sign the Prompt Payment Contract. Under the Prompt Payment Contract, payment is due in full by 12 noon on the 15th day of the same month in which service is rendered. Prompt Payment customers will not receive a reminder notice. In the event that payment is not received in full by 12 noon on the 15th day of the same month in which service is rendered, all services will be suspended. For subscribers with dial tone, 911 and 611 (business office) will remain active. When the 15th falls on a Friday or a day the business office is closed, service will be suspended on the following business day. Any account that is suspended for non-payment will be assessed a $28.00 restoral fee. Service will be restored during regular business hours after the account balance and restoral fee have been paid in full. The Prompt Payment Contract will be in effect for one year. If during the year service is suspended for non-payment, the contract will be extended until a satisfactory credit rating has been established. In lieu of the Prompt Payment Contract, subscribers may elect to enroll in the Automatic Payment Plan.

NON-SUFFICIENT FUNDS: All checks returned for non-sufficient funds will be assessed a $30.00 surcharge, plus any applicable taxes.

RECOVERY OF SUBSCRIBER DEBT TO THE COOP: The Company will collect any written off balances from the subscriber’s standard capital credit account. Subscribers will be assessed a 40% discount on their standard capital credit account when used for the recovery of a debt to the coop.