TRIOTEL NETWORK MANAGEMENT POLICY
Pursuant to the Federal Communications Commission’s Restoring Internet Freedom Declaratory Rules, Report and Order and Order, TrioTel Communications, Inc. (“TRIOTEL”) policies regarding network management practices, performance characteristics, and commercial terms are provided in entirety so that TRIOTEL’s current customers, prospective customers, third-party content providers and other interested parties can make informed choices regarding the broadband Internet access services offered by TRIOTEL, and the extent TRIOTEL’s network management practices may affect those services.
Network Management Practices
In the interest of providing the best online experience possible for all of TRIOTEL’s customers, TRIOTEL utilizes reasonable network management practices tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that TRIOTEL reasonably manages its network to promote the use and enjoyment of the Internet by all of TRIOTEL’s customers. By engaging in reasonable and responsible network management, TRIOTEL uses its best efforts to deter its customers from being subjected to the negative effects of spam, viruses, security attacks, network congestion, and other risks that threaten to degrade service. The network management practices employed by TRIOTEL are consistent with industry standards.
Congestion Management
TRIOTEL does not employ any congestion management tools, practices and/or software on network traffic.
Application-Specific Behavior
TRIOTEL does not make use of any application-specific network management practices. TRIOTEL does not favor, modify, inhibit, rate control or block any specific protocols, protocol ports or fields, or any applications or classes of applications.
Device Attachment Rules
In order for a device to be approved for use on the TRIOTEL’s network, the device must conform to publicly available industry standards and be non-harmful to TRIOTEL’s network. TRIOTEL deploys Internet access to its subscribers through hardwired broadband access via Fiber-to-the-Home (FTTH) technologies. Customers using FTTH technologies must use Protocol over Ethernet (PPPoE) for authentication of point to point connections between devices on the network. There is a limit of one (1) PPPoE session per account.
Security
TRIOTEL offers its customers unrestricted access to all of the lawful content, services, and applications available on the Internet. TRIOTEL uses industry standard tools and generally accepted best practices and policies to protect our customers from spam, phishing, and other unwanted or harmful online content and activities. In the instances where these tools and policies identify online content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or unwanted.
TRIOTEL provides Spam filtering with each customer’s email address. Details of this service are listed on TRIOTEL’s website. TRIOTEL will not ask you for your password in an unsolicited telephone call or email If you believe your password has been compromised, you should immediately change your password to prevent the unauthorized use of it.
Performance Characteristics
TRIOTEL offers broadband Internet access service via Fiber-to-the-home (“FTTH”).
The advertised speed of TRIOTEL’s Internet service is the maximum speed achievable with the technology utilized by TRIOTEL. While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of TRIOTEL’s Internet service offerings, including the end user’s computer, router, wired or wireless devices, activity during peak usage periods, and other Internet traffic.
TRIOTEL monitors customer usage to efficiently manage the performance of the network to ensure a sustainable quality broadband service is provided. Peak network usage is between 8PM and 11PM Monday-Friday and 8PM and 11PM on Saturday and Sunday.
Download Speeds
| Advertised | Actual Sustained |
|---|---|
| 25 Mbps | 23.8-24.9 Mbps |
| 30 Mbps | 27.3-29.6 Mbps |
| 50 Mbps | 45.5-49.4 Mbps |
| 100 Mbps | 91.4-98.7 Mbps |
Upload Speeds
| Advertised | Actual Sustained |
|---|---|
| 3 Mbps | 2.4-2.9 Mbps |
| 10 Mbps | 9.4-9.8 Mbps |
| Typical Latency | 3-5 milliseconds |
|---|---|
| Typical Jitter | 0-4 |
| Typical Packet Loss | 0% |
TRIOTEL does not offer any specialized services.
Commercial Pricing
Please click on the following website link for pricing information including monthly prices, usage-based fees, and fees for early termination or additional network services: www.triotel.net.
Contact Us
If you have any questions regarding TRIOTEL’s Network Management Policy or would like to file a complaint with TRIOTEL regarding its network management practices, please contact TRIOTEL at customerservice@triotel.net or by phone at (605)-425-2238.
Further, if you believe that TRIOTEL is in violation of the FCC’s Open Internet Rules, you may file either an informal or formal complaint with the FCC.
http://esupport.fcc.gov/complaints.htm
Additional Disclaimers
The Open Internet Rules, as adopted, and TRIOTEL’s Network Management Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of providers, rights holders, and end users.
Furthermore, the Open Internet Rules, as adopted, and TRIOTEL’s Network Management Policy do not prohibit TRIOTEL from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content.
For additional information, please review TRIOTEL’s Acceptable Use Policy and Privacy Policy at: https://www.triotel.net/terms-policies/